You can also use an SMS gateway to send service messages, such as delivery reports, order status notifications, and other important events. For example, if your business is related to product delivery, you can use SMS broadcasting to send customers messages that their order is on its way and to notify them of the expected delivery time.

These service messages can be generated automatically based on information stored in your CRM system or other order management systems. This can significantly improve the overall level of service and ensure higher customer satisfaction.

Furthermore, service SMS messages can be used to remind customers of important events, such as upcoming appointments or payment deadlines. These reminders can help reduce the number of missed appointments or overdue payments, which, in turn, can improve the financial performance of your business.

In general, using an SMS gateway to send service messages allows you to automate many processes and provide a higher level of customer service. This can be especially important for businesses with a large number of customers and orders that require an efficient communication management system.